Overview
Clyps is operated by ZTABS, doing business as Clyps. Our business contact address is 10685-B Hazelhurst Dr. # 26438, Houston, TX 77043, USA. For privacy or support questions, email hello@ztabs.co and identify your request as relating to Clyps.
Clyps processes the information needed to create an account, organize a workspace, turn videos into editable clips, create exports, and run the service. We do not sell personal information or use your projects for cross-site advertising.
An uploaded video is private unless you choose to publish an output. Team members can access workspace content according to their assigned role.
Data Clyps handles
Account and security
Your name, email address, profile image, provider account ID, authentication tokens, session records, IP address, user agent, and team membership. You can sign in with email, Google, or Apple. Native Apple sign-in uses the system account flow.
Videos and project content
Videos you upload, audio, preview files, thumbnails, transcripts, caption timing, speaker labels, clip ranges, captions, templates, edits, brand assets, exports, and project metadata.
Billing
Plan, subscription, customer, checkout, and entitlement records. Stripe handles payment details. Clyps does not store complete payment-card numbers.
Service activity
Preparation status, upload and export activity, feature actions, errors, request logs, and security signals. Clyps records how suggested clips are shown, opened, adjusted, dismissed, exported, or published so the editing workflow can improve.
Web sessions
Clyps uses secure session cookies to keep you signed in. The current web app does not load an advertising or cross-site tracking SDK. Read the cookies notice for session and security information.
Information you publish
If you choose to publish, the selected clip, title, caption, creator profile, topics, and original-video attribution can become public. Private and unlisted projects do not become public posts automatically.
How we use data
- Provide authentication, workspaces, editing, processing, and exports.
- Save project changes and synchronize the cloud features you choose.
- Operate subscriptions, usage limits, and team permissions.
- Send service notifications that match your settings.
- Prevent abuse, investigate failures, and protect Clyps accounts.
- Meet legal obligations and enforce our agreements.
Cloud media processing can analyze audio, transcripts, speaker turns, and video frames to produce captions, framing data, and highlight suggestions. It does not make your video public.
Local processing on Mac
The Mac app has a local Captions only workflow. When the app labels a project as local, it uses the on-device transcription engine you select and local exporting. The Clyps multilingual pack is downloaded only after you choose it. The original video and generated transcript are not uploaded by that workflow.
Signing in, opening a cloud project, synchronizing metadata, or choosing a cloud export connects to Clyps services. Local project files remain on the Mac until you remove them there. Deleting a cloud account does not delete local files from your device.
Service providers
Clyps uses the following providers to run the product:
- Cloudflare
- Website and app delivery, security checks, service logs, cloud media storage, and AI-assisted video analysis.
- Hetzner
- Hosted infrastructure for media and speech processing, including audio transcription. Processing can involve uploaded media, extracted audio, and generated timing data.
- Postmark
- Delivery of account verification and password-reset emails, including recipient addresses and delivery records.
- PlanetScale
- Account, team, project, transcript, and operational records. Uploaded video files are not stored in the database.
- Google and Apple
- Account authentication when you choose either provider. Email sign-in is handled by Clyps authentication services.
- Stripe
- Checkout, subscription management, billing portal access, and payment processing.
These providers may process data in countries where they operate. Their own privacy notices also apply to information they receive directly from you.
Your controls
- Edit your profile, project content, and notification settings.
- Choose whether a social post is private, unlisted, or public.
- Remove content you own, subject to team permissions.
- Use Account settings to request deletion of your cloud account.
An accepted deletion request remains pending until Clyps reports completion. If the service says deletion is unavailable, no deletion has started. Team owners must transfer ownership or delete their team first. Shared team history may remain for the other members.
If you cannot access your account, contact hello@ztabs.co. We may need to verify your relationship to an account before disclosing or changing its data. Do not send passwords, login codes, or full payment-card details.
Retention and security
Clyps keeps cloud data while your account or workspace needs it and as needed to operate, secure, and document the service. Retention varies by data type and provider. We do not promise a fixed deletion period in this policy. Backups, security logs, billing records, and records required by law may remain after other account data is removed.
Clyps uses access controls that separate each team’s data, encrypted connections, secure web session cookies, Keychain storage in native apps, private media storage, and time-limited media access. No system is immune to risk, so report suspected account misuse through the available support channel.
We may update this policy as Clyps changes. The date at the top identifies the current version.